Wolf Spa Nottingam - Privacy Policy

Business: Wolf Spa Nottingham.
Address: Wolf Spa Nottingham – 1 Kilbourn Street, Nottingham, NG3 1BQ.
Trading Name: Wolf Spa Nottingham.
Website: wolfspanottingham.co.uk

Please note that for the purposes of this Privacy Policy: The term “Wolf Spa” shall refer to Wolf Spa Nottingham.
The term “Address” shall refer to 1 Kilbourn Street, Nottinmgham, NG3 1BQ.
The term “Website” shall refer to wolfspanottingham.co.uk.

Introduction: Like similar establishments around the UK, Wolf Spa operates:- 

A) A CCTV system to help safeguard the safety and security of its clients.

B) A client database of those Wolf Spa clients who wish to be notified of any up and coming events, news and bookings.

Under the Data Protection Act 2018 as we operate a CCTV system and hold a client database - we have to: 
A) Be registered as an organisation with the Information Commissioner's Office - our registration number is ZA448614 - https://ico.org.uk/ESDWebPages/Entry/ZA448614

B) Produce a Privacy Policy for our clients. 
Please be assured that Wolf Spa is committed to protecting your privacy. This Privacy Policy describes how we collect and use your personal information. 

> How do you collect personal information? 
Under the Data Protection Act 2018 facial images that are recorded on a CCTV system, personal details required to process your booking and personal details to keep you informed with opting in.

> Website
Our website USES COOKIES and therefore we collect information via this.      
> Credit/Debit Cards
We do not store or have any access to your personal information if you pay by Credit/Debit card – it is between you and your card provider. We do use a 3rd party processor for our credit/debit card transactions which is a company called Borgun - https://www.borgun.com/      
> Who can I contact about this?
If you want to know more about our data protection practices, or for advice on exercising your information rights, please contact our Data Protection Officer – Andrew Brown T: 07985 655 001 E: dpo@wolfspanottingham.co.uk     
> Links to other websites and Social Media 
Our website might contain links to other websites we might feel you will have an interest in or to our Social Media pages. Wolf Spa takes no responsibility for the content of external internet sites. The existence of a link from any organisation's site to the Wolf Spa site does not imply that Wolf Spa endorses the activities or views of that organisation. This privacy policy only governs our websites and we are not responsible for the privacy policies that govern third party websites even where we have provided links to them. If you use any link on our website we recommend you read the privacy policy of that website before sharing any personal or financial data. You may wish to link to our web page, prior consent must be obtained before doing so, any such links must not damage our reputation or take advantage of it, and you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We moderate comments on our website and social media accounts to protect those who view them. We will challenge, rather than delete, inaccurate comments or data, and remove anything that is: Slanderous Libellous Discriminatory Abusive Contains offensive language Please be aware that we cannot remove Facebook 'likes' and comments on Facebook and Twitter posts are public. If you have a complaint or comment about how we moderate social media, please contact us on hello@wolfspanottingham.co.uk     

   > How do you use my personal data? 
We will only use your personal data for the reason we originally collected and in ways you would expect. That means: A) To help safeguard your safety and security whilst you are at Wolf Spa. B) To keep you updated on news and events and process your bookings. We will never sell your details to third parties,  
     > How do you store and protect my personal data? 
Your information is stored on a “stand alone”  computer, by “stand alone” we mean not connected to the internet or any network. Access to personal data is restricted only to the Data Protection Officer – Andrew Brown. We have strict retention periods for your data:  A) CCTV Images– which is 30 days, we only need to keep personal information on our system for 30 days – after 30 days our systems will automatically delete any data held and record new data. B) Personal Information/Email address's - 1 year, after 1 year we will email you asking if you want to still receive information - if we receive no response we will delete your information. Likewise you can ask for your information to be deleted at any stage by emailing: hello@wolfspanottingham.co.uk   When it comes to my personal data, what are my rights? The General Data Protection Regulation (GDPR) gives you rights that enable you to check how your personal data is being collected and used, as well as to prevent it being used in ways you don't like. If you want to exercise any of these rights, or know more about them, you can contact our Data Protection Officer – Andrew Brown T: 07985655001 E: dpo@wolfspanottingham.co.uk 

> Subject Access 
You have the right to a physical copy of the personal data that we hold about you, to know where we got that information, how we used it and how long we kept it for – Please note that CCTV Images are only stored for 30 days and your personal information is held for one year. If you want to make a subject access request, some organisations charge for this but we dont, please email our Data Protection Officer (enclosing proof of identity) – Andrew Brown dpo@wolfspanottingham.co.uk  or write to us (enclosing proof of identity) at Andrew Brown Data Protection Officer Wolf Spa Nottingham 1 Kilbourn Street Nottingham NG3 1BQ     
> Automated Decision Making 
We don't make any decision based solely on automated means, but if we did you would have the right for a human to review that decision. Other people's websites are outside of our control. If you access those sites, the operators may collect different kinds of personal information and use it in different ways than we do. You should always check their privacy statements if you are concerned and be careful about what personal information you give out. Ask yourself: is this a secure server to take my payment? What do I know about this organisation? Does this seem like a reasonable thing to need to collect for the reason they're asking for it?     
> Security 
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.   By accessing our website, you agree to be bound by the following Terms and Conditions   General Your use of this site constitutes acceptance of these terms and conditions as at the date of your first use of the site. Wolf Spa reserves the right to change these terms and conditions at any time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified. You agree to use this site only for lawful purposes and in a manner which does not infringe the rights or restrict, or inhibit the use and enjoyment of the site by any third party. The site is available on the world wide web and accessing our website is not restricted to anyone, This site and the information, names, images, pictures, logos regarding or relating to Wolf Spa are provided "as is" without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will Wolf Spa be liable for any damages including, without limitation, indirect or consequential damages, or any damages or loss of profits whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence. Wolf Spa does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs, nor do we guarantee the full functionality, accuracy and reliability of the materials. 

> Copyright restrictions 
Commercial use or publication of all or any material displayed is strictly prohibited without prior written authorisation from Wolf Spa. Nothing contained herein shall be construed as conferring any licence by Wolf Spa to use any material displayed. Documents on this site may be copied for personal, non-commercial use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely. However, some documents and photos have been published on this site with the permission of the relevant copyright owners (who are not Wolf Spa). All rights are reserved on these documents and permission to copy them must be requested from the copyright owners. Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary information. If you wish to make any use of material on this site, please send your requests to hello@wolfspanottingham.co.uk 

> Governing law 
These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales. 
        UPDATED JULY 2020.