note that Wolf Spa Nottingham reserves the right to amend or adjust
these guidelines based on government policy and new research to
protect the safety of our clients and staff.)
A) IN GENERAL
> Every one entering Wolf Spa will be temperature checked.
> No re – entry within that same day will be allowed - unless you have purchased a Spa Pass.
> To help us manage social distancing and an additional safety level for you we will be limiting the amount of clients allowed in the spa. (Please accept our apologies in advance if we have to turn you away)
> We have reviewed the ancillary items that we offer and have removed items where we felt it necessary to do so.
> Enhanced Hygiene – Cleaning stations installed and hard surfaces cleaned regularly.
> We will ensure enhanced ventilation with doors and windows open where we can and weather permitting.
> We have introduced a “One Way System” for traffic around the spa.
> Weather permitting our outdoor chill out area will be utilised as reception/sitting area/ contact with a member of staff.
> Seating areas rearranged.
> Installation of sneeze guard on reception.
> Face Masks to be worn whilst moving around the Spa (unless you are exempt) – however they can be removed whilst you are in the Sauna, Steam Room, Jacuzzi or Relaxing.
C) CLIENT ARRIVAL & RECEPTION
When you arrive you will be greeted, but with no handshake or any personal contact.
Your temperature will be checked using a contactless infrared thermometer. A high temperature is one of the main symptoms of Covid-19. You will be refused entry if you provide a temperature reading of 38C or higher, or if you refuse to have your temperature taken.
You will be asked to either wash your hands or use the hand cleaning stations and during your time at Wolf Spa you are requested to regularly washing your hands or using the hand cleaning stations. Payment will be taken from you – we accept cash and credit/debit cards. (Contactless for your safety)
We will escort you to the changing room and give you information on the spa.
A locker will be allocated to you,(taking into consideration social distancing), in this locker will be the key and 2 towels. (We are giving 2 towels per client so as to reduce any unnecessary contact with any staff members.) We have 2 sets of lockers, lockers number 1 to 12 are placed on the left hand side of the changing room and lockers 13 to 22 are placed on the right hand side of the changing room. If you are allocated a locker on left hand side – please use the shower on left hand side. If you are allocated a locker on right hand side – please use the shower on right hand side.
We understand that you may need to check on your phone whilst at Wolf Spa – you are requested to do this either in the reception area or in the out side chill area (weather permitting).
To keep our clients and staff as safe as possible we have created “One Way “ traffic systems round the spa – you are requested to observe these. On leaving the spa you are requested to leave your key in the locker and put your towels in the grey bin provided in the changing room and advise a member of staff you are leaving so you can be escorted out.
D) OUR TEAM
We have conducted training to ensure that all clients are cared for in a safe, hygienic and professional manner.
All members of staff will adhere to social distancing.
Staff will uphold safe standards while dealing with responsibilities at reception – for the protection of our clients and staff a sneeze guard has been installed.
Staff will wash their hands on a regular basis and wear protective gloves where appropriate
E) OUR FACILITIES
All facilities, including showers and surfaces at Wolf Spa will be subject to enhanced cleaning with the appropriate cleaning products.
We have reviewed the ancillary items that we offer and have removed items where we felt it necessary to do so.
One use disposable items will be used where appropriate. Cleaning stations installed with hand sanitiser.
F) WE ASK YOU, OUR CLIENTS
If you need to check on your phone whilst at Wolf Spa – you are requested to do this either in the reception area or in the out side chill area (weather permitting).
To keep our clients and staff as safe as possible we have created “One Way “ traffic systems round the spa – you are requested to observe these.
On arrival to wash your hands or use hand sanitiser – and whilst you are at Wolf Spa to wash your hands or use hand sanitiser regularly.
DO NOT COME TO WOLF SPA IF YOU OR ANYONE YOU LIVE WITH IS SELF – ISOLATING
OR IS DISPLAYING SYMPTOMS KNOWN TO BE CONSISTENT WITH Covid– 19.
Covid - 19 Policy Updated May 2021.