Covid - 19 Policy

OUR COMMITMENT 
WOLF SPA NOTTINGHAM WILL PROVIDE A SAFE ENVIRONMENT THAT COMPLIES WITH GUIDELINES ISSUED BY GOVERNMENT AND OUR LOCAL AUTHORITY. 

(Please note that Wolf Spa Nottingham reserves the right to amend or adjust these guidelines based on government policy and new research to protect the safety of our clients and staff.) 

A) IN GENERAL 
> Wolf Spa will become a Private Members Club.
> Every one entering Wolf Spa will be temperature checked.
 > We will be limiting the amount of clients allowed in the spa at any one time.
> We will be limiting the time clients can spend at the spa to 3 hours at any one time (no re – entry within that same day will be allowed).
> To help us manage social distancing and an additional safety level for you we have introduced an on-line booking system so that you can safely book and pay for a Sauna Day (to use the sauna/steam room/jacuzzi).
> We have reviewed the ancillary items that we offer and have removed items where we felt it necessary to do so.
> Enhanced Hygiene – Cleaning stations installed and hard surfaces cleaned regularly.
> We will ensure enhanced ventilation with doors and windows open where we can and weather permitting.
> We have introduced a “One Way System” for traffic around the spa.
> Weather permitting our outdoor chill out area will be utilised as reception/sitting area/ contact with a member of staff.
> Seating areas rearranged.
> Installation of sneeze guard on reception.

B) BOOK ON-LINE 
As an additional safety level for you we have introduced an on-line booking system so that you can safely book and pay for a slot to use the sauna/steam room/jacuzzi. 
The on-line booking system also allows you to check availability for a specific day & time.
As we are a Private Members Club only valid members will be allowed to use the facilities. Making a booking is very simple - just go onto "My Membership Page" and select "Store Purchase" then select your preferred date and time.

C) CLIENT ARRIVAL & RECEPTION
When you arrive you will be greeted, but with no handshake or any personal contact. 
Your temperature will be checked using a contactless infrared thermometer. A high temperature is one of the main symptoms of Covid-19. You will be refused entry if you provide a temperature reading of 38C or higher, or if you refuse to have your temperature taken. (naturally should you be refused entry your monies will be refunded).
You will be asked to either wash your hands or use the hand cleaning stations and during your time at Wolf Spa you are requested to regularly washing your hands or using the hand cleaning stations.
 Simply confirm your name (as we will have a note of your booking), we will then escort you to the changing room and give you information on the spa.
  A locker will be allocated to you,(taking into consideration social distancing), in this locker will be the key and 2 towels. (We are giving 2 towels per client so as to reduce any unnecessary contact with any staff members.)  We have 2 sets of lockers, lockers number 1 to 12 are placed on the left hand side of the changing room and lockers 13 to 22 are placed on the right hand side of the changing room. If you are allocated a locker on left hand side – please use the shower on left hand side. If you are allocated a locker on right hand side – please use the shower on right hand side. 
We understand that you may need to check on your phone whilst at Wolf Spa – you are requested to do this either in the reception area or in the out side chill area (weather permitting). 
To keep our clients and staff as safe as possible we have created “One Way “ traffic systems round the spa – you are requested to observe these. On leaving the spa you are requested to leave your key in the locker and put your towels in the grey bin provided in the changing room and advise a member of staff you are leaving so you can be escorted out.

D) OUR TEAM
We have conducted training to ensure that all clients are cared for in a safe, hygienic and professional manner. 
All members of staff will adhere to social distancing.
  Staff will uphold safe standards while dealing with responsibilities at reception – for the protection of our clients and staff a sneeze guard has been installed.
Staff will wash their hands on a regular basis and wear protective gloves where appropriate

E) OUR FACILITIES
All facilities, including showers and surfaces at Wolf Spa will be subject to enhanced cleaning with the appropriate cleaning products. 
We have reviewed the ancillary items that we offer and have removed items where we felt it necessary to do so. 
One use disposable items will be used where appropriate. Cleaning stations installed with hand sanitiser.

F) WE ASK YOU, OUR CLIENTS
If you need to check on your phone whilst at Wolf Spa – you are requested to do this either in the reception area or in the out side chill area (weather permitting). 
To keep our clients and staff as safe as possible we have created “One Way “ traffic systems round the spa – you are requested to observe these. 
If you have booked a slot on - line, please can you turn up on time – if you turn up late you may not be able to have the full time that you booked. 
On arrival to wash your hands or use hand sanitiser – and whilst you are at Wolf Spa to wash your hands or use hand sanitiser regularly.
  If you have booked on-line, please either contact us to re-arrange/cancel the booking or re-arrange/cancel via the booking system if you develop a temperature, or are feeling unwell, or if any person in your household has the same or is self-isolating.
Please note that no-shows will be charged in full (when booked via the booking system), unless amended/cancelled via the booking system or contact is made with Wolf Spa Directly, also if you arrive late for a booked slot and due to other bookings we are unable to give you the time that you originally booked – no refund or part refund will be offered. 
DO NOT COME TO WOLF SPA IF YOU OR ANYONE YOU LIVE WITH IS SELF – ISOLATING
 OR IS DISPLAYING SYMPTOMS KNOWN TO BE CONSISTENT WITH Covid– 19.

Covid - 19 Policy Updated July 2020

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